Compensation policy

Undeclared goods are compensated up to a maximum of 4 times the shipment's freight charge.

Declared goods are compensated according to the declared value, provided the declaration fee has been paid.

Claims must be submitted within 6 months from the shipping date.

Required documents: the original waybill, a report confirming the condition of the goods, an invoice showing the goods' value, and the claimant's identification.

Unitel Logistics responds with the processing result within 15 working days of receiving the complete documentation.